Day In The Life Of A Courier

Ever considered a career in the courier / logistics industry? I would have to say that being a courier is one of the most flexible options and jobs you will ever be able to find in the entire logistics industry as well as having reasonable working hours – usually between 9am to 6pm. When you compare this to other jobs in the logistics industry, e.g. shipping jobs e.t.c., you will realize how much easier it is, and with similar wages! That’s the incredible part. This is partly and mainly because fixed costs are significantly lower for courier businesses versus other businesses in the logistics industry like shipping companies or warehouse companies. This is why you are able to get paid more while living a better life and working a better job.

Out of the courier companies in Singapore, I would have to say that PCA Masters pay out among one of the best in the industry. They’re an extremely generous courier company, which is why many couriers who work there full time stay there full time for long periods of time.

If you are interested in working at PCA Masters as well find their contact details as follows:

Name: PCA Masters
Find them here: #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969
Contact Them: 6681 5781

Do note, their website seems to write that they prefer couriers with their own vehicles (e.g. bikes or vans), so just make sure to clarify that point as well with them if you ever choose to work with them.

Review of Local Courier Companies

Here is a quick review of the various courier companies which services you can engage for islandwide courier services in Singapore.

  1. First of all, let us talk about Regent. One of the older courier companies you can find in Singapore, Regent ( This is basically a traditional courier company in Singapore, and they perform van deliveries (mostly) for their clientele base. They operate mainly only for ad hoc deliveries. One thing you might want to note is that they charge much higher prices for residential deliveries as well as urgent deliveries. If you have such requirements for your courier company, then maybe Regent is not your best choice. However, if you’re perhaps searching for a non-urgent courier company, then Regent is a dependable company.
  2. There are also companies like Anchanto ( These are not traditional courier companies like Regent, but is actually a company that specializes in fulfilling the last mile delivery for E-commerce companies which require high volumes of deliveries as well as coordination. They are more of a E-commerce logistics company, as you can possibly already notice from their website description.
  3. Thirdly, there are also companies like PCA Masters ( which are a full service courier company in Singapore and they actually work with both corporate and individual ad hoc deliveries as well as with E-commerce companies or any other companies which require large volumes of dispatching products or documents/items. These are usually more comprehensive in terms of the types of services that they can actually offer you in terms of courier services.

In short, the above are some of the better companies in Singapore in terms of providing timely, prompt and reliable courier services. Regent, Anchanto and PCA Masters are also highly reliable and have tech enhanced services.

Additionally, there are also many old (note: outdated processes) courier companies which fail to successfully address the new needs of customers in this day and age of the Internet. Sticking with any of the above three companies will certainly do you no wrong!

Rising demand for Ecommerce logistics in Singapore

Ecommerce businesses are sprouting rapidly in Singapore. In the recent years, there are new Ecommerce businesses entering the market each year. Huge interests to join the Ecommerce market are fueled by the strong demand in Ecommerce shopping, or otherwise known as online shopping, by Singaporeans. This strong demand in online shopping is projected to increase at a steady pace in the future as Singaporeans become more comfortable with online shopping. Online shopping have distinct competitive advantages as compared to retail shopping – cost savings and convenience.

As Ecommerce businesses grow, their operations grow as well. One particular operation that will be increasingly tedious and complex for the Ecommerce businesses is the logistics handling and delivery. It is not easy to sort and distribute the items to a large number of residents in Singapore daily. Many Ecommerce business have thus, seeked Ecommerce delivery solutions from logistics providers in Singapore. As Ecommerce businesses grow, the logistics providers benefits and grow as well.

Some people say that these Ecommerce businesses that chose to outsource their operations to logistics providers have chose the easy way out. They even commented further that if the Ecommerce businesses handled the logistics and delivery tasks themselves, they would save money in the long run. I wouldn’t disagree with the first comment – which business do not want to make their operations and processes simpler and straight-forward? It will be a smart move to make things easier. However, I will have to disagree with the second comment that Ecommerce businesses can save money if they handled the deliveries themselves. No matter how big the Ecommerce business’s delivery volume is, they will still pale in comparison with the logistics provider’s delivery volume as the logistics provider consolidates mass delivery volume from various businesses. Hence, the logistics provider will be able to achieve an economy of scale that allows them to sell at a price even lower than the cost of delivery for the businesses that choose to conduct the deliveries themselves. Since it make financial sense to outsource the operations, I do not see why the companies shouldn’t do it. Besides, they will be able to save a lot of effort and time if the delivery operations are outsourced. It is operationally sensible as well.

I guess many Ecommerce businesses understand this. That’s why they chose to outsource the logistics operations to the logistics providers in Singapore. It is definitely a win-win situation for both businesses.

High standards adhered by Singapore courier industry

Singapore’s courier industry adhere to high standards and provide great quality services to customers. This fits well into the general image that Singapore is a well-established, effective, and prosperous nation. If you look closely into every industry in Singapore, you will find that many, if not all the industries are well managed and competitive. This applies to the courier industry in Singapore as well.

What do I mean by high standards in the Singapore’s courier industry?

1. Customer service
Customer service is exceptional in Singapore’s service industry, such as the courier industry. It is easy for customers to approach the courier companies and order their services. Not only that, there are good customer support in the courier industries too. You do not need to worry that no one will attend to your service requests which may occur in overseas markets. However, this will not happen in Singapore. The customers will be kept updated and informed of the deliveries at all times.

2. Efficient deliveries
Have you heard of cases where there are late deliveries in Singapore? The truth is, there are seldom such cases in Singapore. Singapore’s workforce is generally highly skilled and smart. Partly due to the lower delivery volume too, it is much rarer for parcels to be delivered late as compared to overseas countries.

3. Honest companies
The courier companies in Singapore are honest in their operations and pricing. If there are any faults such as late deliveries, they will surely admit and compensate the customers accordingly. If this happens overseas, the overseas companies may not bear the responsibility and give customers a satisfied response. In addition, pricing is transparent in Singapore. There are few reported cases where there are huge hidden charges offered by the courier companies in Singapore.

4. Continually upgrading
The courier companies in Singapore are wise too. They constantly want to improve their operation processes and customer experience, in order to stay relevant and expert in the industry. As the business landscape in Singapore is competitive, businesses do not want to lag behind the competition.

5. Corruption free.
Singapore is well known to be a corruption-free country. Not only does this applies to the political parties in Singapore, businesses in Singapore are generally corrupt-free as well. Formation of cartels is not seen and the Singapore Government takes a serious stance in protecting the consumers’ rights. The courier companies in Singapore are both business smart and ethically upright. Integrity is one of the top virtues I value in companies.

Does it make sense to engage a courier company in Singapore?

Singapore is just a tiny island. The land area of Singapore covers only approximately 720 square kilometers. Does it really make sense to engage a courier company in Singapore? It is understandable that there is a huge demand for courier services overseas as their land area are much larger than Singapore’s. Take the United States of America for instance. If you want to deliver a parcel to your friend living in another State, you will most probably engage a courier company to do the job for you. Otherwise, you will need to spend days to get to your friend’s house to send him the parcel.

In Singapore, you do not need to spend days to get from any one point to another. With just one or two hours, you will be able to travel from one end of Singapore to another via car or public transport. The traveling time and cost is dramatically cut as compared to the overseas’ environment. However, there is still a huge demand for Singapore courier service.

The work environment in Singapore is very fast paced. Singaporeans, especially the working adults do not want to waste time doing unproductive stuffs. It will be smarter to engage a courier company to carry out the deliveries for you while you concentrate on your work in the office. By spending a little to get the delivery done by a professional courier company, Singaporeans get to save precious amount of time. It makes even more sense to engage couriers if the company has regular deliveries to be fulfilled. Saving that one to two hours daily on traveling will accumulate to large amounts over time.

You can only look at it from a benefits versus payoff perspective. If you are a highly paid working professional earning $50 an hour, you will be better off spending $20 to $30 to get your delivery which will take you 1 hour to complete outsourced to a courier company. That way, you saved 1 hour of your time which can make you $50 and you spent only $20 to $30 for the delivery. So the net effect will be a gain of $20 to $30. Things such as saving the efforts and troubles of delivering are not taken into account yet.

So, when people in Singapore ask me whether it make sense for Singaporeans to engage a courier company in Singapore, I will always answer: “It depends on your earning power and whether you are busy at the moment”. Usually, the concluding answer will be “yes”.

Good Courier Companies In Singapore

We last talked about the various levels of courier services in Singapore, in this article we shall chat about which courier companies in Singapore are good, and are recommended.

First of all, there is one very big difference between Speedpost and private courier companies in Singapore. Speedpost will only deliver your items if you were to send it to their branches. So basically, Speedpost is only charging you for the delivery trip itself! However, when it comes to private courier services, the companies will actually dispatch a rider or driver to your location and pick up the items from you. This means that the price you pay to a private courier company actually includes the travelling from wherever they are currently to your pick up location and delivery to the delivery point! You’re essentially getting more bang for your buck and saving time and effort on the way as well! You will not need to dread going to the post office and queue up for 25 minutes just to send one item. Simply do whatever you are doing at home or in office and continue your life as per normal while the courier will drop by your pick up point and deliver it. There is nothing you need to do other than passing the courier your item once he or she arrives. I would recommend you to choose a private courier company over Speedpost …. all the time.

Second of all, even among courier companies, there are so many choices, which one should you pick and how should you best decide which one to pick so that it will be in the best interest of you or your company? If you’re looking to send a parcel or document overseas, there is no question about it. You simply need to engage Fedex. One of the best international freight forwarders in the world, Fedex is definitely still the way to go when it comes to international courier services and shipping services. If you’re looking for local courier services within the island of Singapore instead, then read on…

Third of all, if you’re looking for mainland (including Jurong Island and Sentosa) deliveries, then you might want to check out PCA Masters (contact them). One of the most trusted brands in Singapore, PCA Masters is known to be an extremely efficient and reliable courier company dealing with all local deliveries islandwide.

Alright, with all that said and done, hopefully you now have a better idea of the better courier companies you should choose from for your courier services.

State of Courier Services In Singapore

Have you needed to deliver an item (be it a parcel or document) in Singapore and found it troublesome because you would either need to spend a lot to take a taxi / drive or spend very little money but lots of time and effort taking the public transport? I find that problem exceedingly annoying and many people who needs to do business or run errands in Singapore can find that troublesome. That’s why there are courier companies in Singapore dealing with this issues.

There are courier companies offering various types of courier services to deal with the various demands of businesses and individual consumers in Singapore. There are basically 3 types of deliveries that courier companies like PCAMASTERS.COM offer.

First of all, it would be ad hoc deliveries. This is the general kind of deliveries that you would have heard of from a friend or colleague. This refers to the type of once off courier services in Singapore where the person ordering would simply state the requested pick up address as well as drop off address and the courier company would perform this one delivery. This is what most consumer customers will utilize and the most commonly known type of courier services available in Singapore. The items couriered for such ad hoc deliveries are really random, and can range from hampers, to gifts, to documents or even food!

The next type of delivery services rendered by courier companies in Singapore are regular corporate deliveries. These are similar to that of ad hoc deliveries, except that these customers will usually get some form of favored rates or other, due to their significantly higher requested volume than that of ad hoc customers. These are usually deliveries for documents and office items or perhaps even corporate gifts.

Finally, the last type of delivery service in Singapore is the mass distribution type. This is commonly done for one time mass distribution as well as companies which sell goods and products online. These are companies which require a lot items to be picked up from one single location and then distributed to many different places right after that. This is in contrast to the first two types of delivery services where there are multiple and different pick up and delivery locations.