Singapore’s courier industry adhere to high standards and provide great quality services to customers. This fits well into the general image that Singapore is a well-established, effective, and prosperous nation. If you look closely into every industry in Singapore, you will find that many, if not all the industries are well managed and competitive. This applies to the courier industry in Singapore as well.
What do I mean by high standards in the Singapore’s courier industry?
1. Customer service
Customer service is exceptional in Singapore’s service industry, such as the courier industry. It is easy for customers to approach the courier companies and order their services. Not only that, there are good customer support in the courier industries too. You do not need to worry that no one will attend to your service requests which may occur in overseas markets. However, this will not happen in Singapore. The customers will be kept updated and informed of the deliveries at all times.
2. Efficient deliveries
Have you heard of cases where there are late deliveries in Singapore? The truth is, there are seldom such cases in Singapore. Singapore’s workforce is generally highly skilled and smart. Partly due to the lower delivery volume too, it is much rarer for parcels to be delivered late as compared to overseas countries.
3. Honest companies
The courier companies in Singapore are honest in their operations and pricing. If there are any faults such as late deliveries, they will surely admit and compensate the customers accordingly. If this happens overseas, the overseas companies may not bear the responsibility and give customers a satisfied response. In addition, pricing is transparent in Singapore. There are few reported cases where there are huge hidden charges offered by the courier companies in Singapore.
4. Continually upgrading
The courier companies in Singapore are wise too. They constantly want to improve their operation processes and customer experience, in order to stay relevant and expert in the industry. As the business landscape in Singapore is competitive, businesses do not want to lag behind the competition.
5. Corruption free.
Singapore is well known to be a corruption-free country. Not only does this applies to the political parties in Singapore, businesses in Singapore are generally corrupt-free as well. Formation of cartels is not seen and the Singapore Government takes a serious stance in protecting the consumers’ rights. The courier companies in Singapore are both business smart and ethically upright. Integrity is one of the top virtues I value in companies.