Ecommerce businesses are sprouting rapidly in Singapore. In the recent years, there are new Ecommerce businesses entering the market each year. Huge interests to join the Ecommerce market are fueled by the strong demand in Ecommerce shopping, or otherwise known as online shopping, by Singaporeans. This strong demand in online shopping is projected to increase at a steady pace in the future as Singaporeans become more comfortable with online shopping. Online shopping have distinct competitive advantages as compared to retail shopping – cost savings and convenience.
As Ecommerce businesses grow, their operations grow as well. One particular operation that will be increasingly tedious and complex for the Ecommerce businesses is the logistics handling and delivery. It is not easy to sort and distribute the items to a large number of residents in Singapore daily. Many Ecommerce business have thus, seeked Ecommerce delivery solutions from logistics providers in Singapore. As Ecommerce businesses grow, the logistics providers benefits and grow as well.
Some people say that these Ecommerce businesses that chose to outsource their operations to logistics providers have chose the easy way out. They even commented further that if the Ecommerce businesses handled the logistics and delivery tasks themselves, they would save money in the long run. I wouldn’t disagree with the first comment – which business do not want to make their operations and processes simpler and straight-forward? It will be a smart move to make things easier. However, I will have to disagree with the second comment that Ecommerce businesses can save money if they handled the deliveries themselves. No matter how big the Ecommerce business’s delivery volume is, they will still pale in comparison with the logistics provider’s delivery volume as the logistics provider consolidates mass delivery volume from various businesses. Hence, the logistics provider will be able to achieve an economy of scale that allows them to sell at a price even lower than the cost of delivery for the businesses that choose to conduct the deliveries themselves. Since it make financial sense to outsource the operations, I do not see why the companies shouldn’t do it. Besides, they will be able to save a lot of effort and time if the delivery operations are outsourced. It is operationally sensible as well.
I guess many Ecommerce businesses understand this. That’s why they chose to outsource the logistics operations to the logistics providers in Singapore. It is definitely a win-win situation for both businesses.
Singapore’s courier industry adhere to high standards and provide great quality services to customers. This fits well into the general image that Singapore is a well-established, effective, and prosperous nation. If you look closely into every industry in Singapore, you will find that many, if not all the industries are well managed and competitive. This applies to the courier industry in Singapore as well.
What do I mean by high standards in the Singapore’s courier industry?
1. Customer service
Customer service is exceptional in Singapore’s service industry, such as the courier industry. It is easy for customers to approach the courier companies and order their services. Not only that, there are good customer support in the courier industries too. You do not need to worry that no one will attend to your service requests which may occur in overseas markets. However, this will not happen in Singapore. The customers will be kept updated and informed of the deliveries at all times.
2. Efficient deliveries
Have you heard of cases where there are late deliveries in Singapore? The truth is, there are seldom such cases in Singapore. Singapore’s workforce is generally highly skilled and smart. Partly due to the lower delivery volume too, it is much rarer for parcels to be delivered late as compared to overseas countries.
3. Honest companies
The courier companies in Singapore are honest in their operations and pricing. If there are any faults such as late deliveries, they will surely admit and compensate the customers accordingly. If this happens overseas, the overseas companies may not bear the responsibility and give customers a satisfied response. In addition, pricing is transparent in Singapore. There are few reported cases where there are huge hidden charges offered by the courier companies in Singapore.
4. Continually upgrading
The courier companies in Singapore are wise too. They constantly want to improve their operation processes and customer experience, in order to stay relevant and expert in the industry. As the business landscape in Singapore is competitive, businesses do not want to lag behind the competition.
5. Corruption free.
Singapore is well known to be a corruption-free country. Not only does this applies to the political parties in Singapore, businesses in Singapore are generally corrupt-free as well. Formation of cartels is not seen and the Singapore Government takes a serious stance in protecting the consumers’ rights. The courier companies in Singapore are both business smart and ethically upright. Integrity is one of the top virtues I value in companies.